Shipping, Delivery and Receipt
Following payment of the Order Price in accordance with clause 4.3 of this Agreement, your Order will be made available for delivery.
Once your Order has been dispatched, you may be contacted by the delivery service provider in relation to the delivery.
You acknowledge that:
You appoint Norwood Village Compounding Pharmacy as your agent for the purposes of arranging delivery of Products; and
Norwood Village Compounding Pharmacy is not a party to the arrangement between you and the delivery service provider; and
Norwood Village Compounding Pharmacy is merely your agent; and
Title and risk in relation to the Products pass to the delivery service provider. As such, Norwood Village Compounding Pharmacy will not be liable for any damage caused following dispatch for delivery; and
If:
you do not expressly state the access to and address of your property correctly upon making the Order; or
on arrival the delivery service provider deems it to be a difficult location; or
the recipient of the Order is deemed not suitable due to the requirements listed in clause 3; or
the delivery is not completed due to the delivery address being unoccupied and there is nobody to accept the delivery;
then you will be liable for any additional charges (including redelivery fees and the cost of additional required labour).
We will use reasonable endeavours to ensure that all Products or Services are delivered in a prompt and timely manner. However, delivery dates are estimates only and factors outside our control may result in delays to delivery. The estimated date of delivery may change without notice. We do not accept any liability for loss or damage suffered by you or anyone as a result of any such delays.
For the avoidance of doubt, we are not responsible for any delivery delays caused by events outside of our control or the control of our third party couriers or suppliers or any resulting loss. This includes any delays caused by the COVID-19 pandemic.
Delivery Fees will vary depending on the Order you have made, the method of delivery, the location (including its difficulty) for delivery and any taxes or duties that may be charged in relation to delivery of the Order.
The full Order Price must be paid before delivery can be made. You acknowledge and agree that it is your responsibility to ensure that you have nominated the correct delivery address and provided sufficient and appropriate details to identify the recipient in making an Order, and we are not responsible for any misplaced Products or for delivery of any Order to an unintended recipient as a consequence of incorrect details.
You must ensure that any person who collects or takes delivery of the Products on your behalf is authorised by you to do so. Title and risk in the Products pass to the Customer on collection or on signing for delivery of the Products. Where a Customer gives written authority for Products to be delivered without a signature:
any and all included insurance cover (if any) will be voided; and
title and risk in the Products pass to the Customer on delivery of the Products to your nominated delivery address.
The delivery date and time will vary in accordance with the nominated courier or provider.
We are not responsible for the delivery times of Products. Once Products have been dispatched from our warehouse, it is your responsibility to liaise with our nominated courier company in relation to date of delivery and to make yourself available to take delivery at the nominated time for delivery.
Any information provided by us to a Customer in relation to the method of delivery and estimated delivery time will be from a third party, and as such we do not guarantee the accuracy or currency of such information.
For avoidance of doubt, Products are considered collected by you at the time they are dispatched for delivery.