Orders placed late Friday through to weekends will be dispatched next business day (ie. Monday). (1)

Parcels are dispatched with StarTrack Express with sign on delivery and can take up to 1 – 3 business days from date of dispatch (2). You may use Startrack’s Transit Time Estimator (select Fixed Price Premium)

You should receive tracking updates via email from Network Express. If you do not see the email in your inbox, please check your junk or spam mail folder.

Yes, due to the contents of the parcels and regulations, all orders must be signed for.

If you are not in to receive your package, it is automatically sent to your local post office and held for 5 business days. You should be left a card, or updated online with the tracking reference number.

If it is not collected within this time frame, this will be returned, and there are redelivery fees associated with this.

Redelivery costs $19.90 due to costs incurred for return and redelivery.

No, we do not offer delivery to any countries outside Australia.

We do currently allow shipping to PO Boxes and Parcel Lockers, but you must ensure you use your residential address in the billing address fields on checkout.

Your PO box will be carded. Take this card into the post office to collect your parcel. The post office will only hold your parcel for a limited time. Failure to collect your parcel in time may result in it being returned to sender, incurring fees for redelivery.

Not directly. Post offices will return packages sent directly to them, and this will incur a $19.90 redelivery charge.

You can get your delivery to an Australian Post office if you sign up for Australia Posts Parcel Collect. You can find more details on this Australia Post page https://auspost.com.au/receiving/collection-points/choose-a-post-office-for-deliveries

Yes, due to the nature of the medications – all orders need to be signed for. Should the delivery address be unattended, the parcel will be brought to a local post office within the area for collection.