Complaints, Returns and Refunds Policy
We reserve right to cancel or otherwise refuse any Order placed with us.
All of our Products are consumable in nature, we do not accept any returns or exchanges on our Products. Please see our Returns Policy
It is the Customer’s responsibility to inform us of any Order that has not been delivered. We are not liable for any Order that is undelivered or anything resulting from an undelivered Order, however any Order that has not been delivered will be investigated and we will endeavour to correct any issues.
We request that you closely inspect all Products immediately on delivery and report any damaged or faulty Products to us within 24 hours of delivery.
If a Product is damaged, incorrect or faulty, you must contact us within 24 hours of delivery. You must comply with directions or instructions given by us in relation to returning the damaged, faulty or defective Product to the manufacturer or us.
If you consider that your Order is not of acceptable quality, not fit for the purpose, not conforming with any description or sample provided, not durable, safe or free from defect then you must notify us of this as soon as possible, with complete details of the problem and evidence (‘Complaint’).
We provide no guarantee as to the outcome of any Complaint but we will make every effort to ensure our Customers’ satisfaction.